Refund policy

RETURNS

*PLEASE NOTE IN ORDER TO TREAT ALL CUSTOMERS FAIR & THE SAME NO EXCEPTIONS WILL BE MADE TO THIS POLICY. PLEASE DO NOT EMAIL US & ASK US TO MAKE AN EXCEPTION. 

ORDER CANCELATION:  Orders cannot be changed, modified, or cancel after checkout. We work hard to get orders out as soon as we are able. You may return the merchandise in accordance with our return policy.  

DISCOUNT CODES:  Discount codes of any kind must be applied during checkout. We will not apply a discount code after checkout. If you are having issues with a code, you must contact us before checking out. 

RETURN REQUIREMENTS:  Please ensure your return is eligible before submitting a return request. Return requirements include the following:

  • Return requests must be initiated with 5 days before delivery date.
  • Final sales items & accessories are not eligible for return 
  • Items must be in NEW, unworn, undamaged condition with tags attached.
  • All items MUST be packed with care & protection, so they do not get damaged in transit. Failure to do so will result in your return being denied if the item arrives damaged. If returning shoes the box and shoes must BOTH be returned in good condition. You must place the original shoe box in packaging when shipping back or your item will be denied. 
  • If your return request is approved, you must ship your return to us within 5 days of approval. After 5 days your return request will be cancelled. 
  • All returns must use the return instructions below. DO NOT ship back the return or it will be denied, and you will be responsible for return shipping.
  • If you falsify a return and send an ineligible or damaged item your return will be denied, and you will be responsible for return shipping.
  • Customer is responsible for all shipping costs when returning. 

ALL RETURNS WILL BE REFUNDED IN THE FORM OF STORE CREDIT ONLY. NO EXCEPTIONS!!!

FINAL SALE ITEMS:

  • All items discounted more than 20% off
  • Sale items/Clearance/ Mystery bags
  • Pre-Orders
  • Jewelry
  • Hats/ Headwear
  • Purses/Bags/Weekender Bags
  • Cowhide items
  • Key Chains
  • Wallets
  • Tumblers
  • Koozies
  • Swimwear
  • Holiday Items
  • Car Fresheners
  • Hair Products
  • Or anything that is an accessory.  

PRE-ORDERS:  Pre-Orders are FINAL SALE. Pre-orders could be shipped before or AFTER the estimated date given. Any date given on a pre-order item is an ESTIMATE not a guarantee. By purchasing a pre-order item, you agree on delays can occur during manufacture and they cannot be cancelled or return your due to delays. If other items purchased on the same order as a pre-order item your other items will not ship until pre-order item arrives. If you want your other items immediately you will need to place separate order. 

DAMAGES: If your item arrives damaged, please contact us immediately the day of delivery day with photos of the product and packaging. We will be gladly send a replacement if item is available or issue store credit. 

LOST PACKAGES: Once your order is shipped, we are not responsible for packages that are lost or delayed in transit. However, we will do our best to help you file a claim with the shipping carrier. 

INCORRECT ITEMS: If we made a mistake with your order, we'll make it right at no cost to you. 

HOW TO START A RETURN: To request a return for damaged or incorrect item, please email us at monserratsboutique@gmail.com with the following information.

  1. Your full name and order number
  2. A description of the issue
  3. Photos of the item and packaging

We will review your request and get back to within 2-3 business days with the next steps.

Customer is responsible for all shipping costs when returning. 

If your return request is approved, you must ship your return back to us within 5 days of approval. After 5 days your return request will be cancelled. 

Please allow up to 3-5 business days for us to process your return once it has been delivered back to us. You will receive an email with your E- Gift card once your return has been processed. 

Monserrat's Boutique is not responsible for: 

  • Delays with USPS or any shipping carrier.
  • Lost, stolen, or marked delivered packages

EXCHANGES: Due to our limited quantities and high demand of our products, we do not offer exchanges on any items. You will be responsible for making a separate purchase for all the desired size, color or any other variation. We will not hold merchandise for a return. 

UNDELIVERABLE ADDRESS: If an order gets returned to us for the wrong address or undeliverable you will be required to pay for the return shipping fee. Your order will not be shipped until the invoice is paid for the return shipping fee. Failure to pay the return shipping fee will result in the item being donated if unpaid after 30 days. 

ITEMS THAT DO NOT QUALIFY FOR RETURN:  If an item is returned that does not qualify for a return (All final sale items or damaged /worn) we will send you an email. Once you receive the email you will be responsible for paying the return shipping charge. We will not hold non-returnable merchandise more than 30 days. If you have any not emailed us back and paid the shipping charge, the items will be donated. 

IMAGE DISCLAIMER:  Exact colors of merchandise may vary due to photography, indoor/outdoor lighting, and device resolutions. Clothing patterns may also vary. 

Questions you may email us at monserratsboutique@gmail.com